Frequently Asked Questions

Most of our products are made to order. Standard processing time is usually 5–10 business days before dispatch.

Orders that include custom hair, wigs, beards, body hair, tattoos or other custom modifications may require approximately 1 additional week.

Once your order is ready, we ship worldwide with DHL Express. Delivery usually takes 2–6 business days after dispatch, depending on the destination and local customs processing.

Yes. A DHL tracking number is sent by email as soon as your order has been dispatched.

Yes, we ship internationally. Customers are responsible for any import duties, taxes or customs fees that may apply in their destination country.

Please follow the sizing information shown on the relevant product page. If you are unsure which size to choose, contact us before ordering and we will help you select the most suitable option.

Depending on the product, custom options may include hair, wigs, beards, body hair, makeup, tattoos and other modifications. Custom work can increase production time.

Eligible products can be returned within 14 days of delivery, provided they are unused, unworn and returned in their original condition and packaging.

Made-to-order bodysuits and silicone masks are final sale once production has started, except when the item is damaged, defective or incorrect.

Made-to-order bodysuits and silicone masks cannot be canceled or refunded once production has started, except in cases of damage, defects or an incorrect item being received.

You can reach us at support@auroracosplay.com or through our Contact Us page.