Privacy policy

Aurora Cosplay

Last updated: October 13, 2026

1. Introduction

Welcome to Aurora Cosplay.

At Aurora Cosplay, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, and share personal information when you visit our website, browse our products, create an account, place an order, contact our support team, or otherwise interact with our services.

Our website, https://auroracosplay.com, is powered by Shopify and specializes in realistic silicone masks, cosplay costumes, silicone prosthetics, accessories, and customized products.

We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

By using our website, you acknowledge that you have been informed of the practices described in this Privacy Policy. Where consent is required, we request it separately.

2. About Aurora Cosplay

Aurora Cosplay is an online store specializing in realistic silicone cosplay products and accessories.

Our products include silicone masks, muscle suits, breastplates, bodysuits, prosthetics, and other customized cosplay accessories.

We serve customers internationally through our online store.

Website: https://auroracosplay.com

Customer Support: support@auroracosplay.com

For questions regarding this Privacy Policy, personal information, or privacy-related requests, please contact us using the email address above.

We are responsible for the personal information we collect and process in connection with our online store, except where third-party service providers act as independent data controllers under applicable law.

Certain third parties, including Shopify, Google, and payment service providers, may process personal information in accordance with their respective privacy policies.

3. Personal Information We Collect

We collect personal information necessary to operate our website, process orders, provide customer support, and improve our services.

The information collected depends on how you interact with our website.

3.1 Personal and Contact Information

When you create an account, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country and postal code
  • Customer account information
  • Communication preferences

We use this information to communicate with customers, process purchases, arrange deliveries, and provide assistance.

3.2 Order and Transaction Information

When you purchase products from Aurora Cosplay, we collect information related to your order, including:

  • Products purchased
  • Order number
  • Purchase date
  • Product variations and customization options
  • Order value and currency
  • Payment status
  • Shipping preferences
  • Delivery tracking information
  • Refund and return information

We use this information to fulfill orders, provide support, process refunds, and comply with applicable legal and accounting requirements.

3.3 Payment Information

Payments made through our website are processed using third-party payment service providers.

Depending on the payment method selected, these providers may collect payment card information, billing details, and information necessary to authorize and process transactions.

Aurora Cosplay does not need to receive or store complete payment card numbers to fulfill orders.

We may receive limited transaction details, such as payment status, transaction identifiers, payment method information, and refund records.

Payment providers process payment information in accordance with their own security standards and privacy policies.

3.4 Technical and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language preferences
  • Approximate geographic location
  • Pages visited
  • Date and time of visits
  • Referring websites
  • Interactions with website features

We use this information to maintain website functionality, improve performance, detect technical problems, prevent fraud, and understand how visitors interact with our store.

3.5 Custom Orders and Customer-Provided Materials

Aurora Cosplay offers customized products that may require customers to provide additional information.

Depending on the product requested, this may include:

  • Body measurements
  • Product sizing information
  • Customization specifications
  • Reference photographs
  • Design preferences
  • Special instructions
  • Other information required to manufacture the requested product

We use customer-provided materials for purposes connected with responding to inquiries, manufacturing customized products, fulfilling orders, and providing after-sales support.

Where necessary, relevant information may be shared with manufacturing partners or suppliers involved in producing the requested product.

We do not use customer-provided photographs or customization materials for promotional purposes without appropriate permission.

Customers should avoid submitting unnecessary sensitive personal information.

If sensitive information is necessary for a particular customization request, we will process it only where an appropriate legal basis exists.

4. How We Use Personal Information

We use personal information for legitimate business purposes, including the following.

4.1 Order Processing and Fulfillment

We process customer information to:

  • Confirm and process purchases.
  • Manufacture or customize products.
  • Arrange shipping and delivery.
  • Provide tracking information.
  • Process returns and refunds.
  • Resolve order-related issues.

4.2 Customer Support

We use contact information and relevant order details to respond to questions, provide assistance, and resolve customer service requests.

4.3 Website Operations and Security

We process certain technical information to maintain website functionality, protect customer accounts, detect suspicious activity, and prevent unauthorized access.

4.4 Analytics and Website Improvement

We use analytics services, including Google Analytics where configured, to understand how visitors interact with our website.

These services may help us analyze:

  • Website traffic
  • Product page views
  • Shopping cart activity
  • Checkout interactions
  • Completed purchases
  • Website performance

We use these insights to improve our products, website functionality, and customer experience.

Where applicable law requires consent for analytics technologies, we request consent before activating them.

4.5 Advertising and Marketing

We use advertising platforms, including Google Ads and Google Shopping, to promote our products and measure advertising performance.

Depending on your location, privacy preferences, and applicable law, these services may process information related to your interactions with our website.

This may include product views, shopping cart activity, and completed purchases.

Advertising information may be used for campaign measurement, attribution, optimization, and personalized advertising where permitted.

4.6 Email Marketing

If you subscribe to our newsletter or otherwise provide valid authorization where required, we may send promotional emails regarding:

  • New products
  • Special offers
  • Product updates
  • Store announcements
  • Promotional campaigns

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.

Essential transactional communications, such as order confirmations and shipping notifications, are separate from promotional emails.

4.7 Legal Compliance and Fraud Prevention

We may process personal information where necessary to comply with legal obligations, prevent fraud, protect our services, resolve disputes, and establish or defend legal claims.

5. Legal Bases for Processing Personal Information

Where the GDPR applies, we process personal information on the basis of one or more lawful grounds.

Performance of a Contract

We process information necessary to fulfill purchases, manufacture customized products, arrange deliveries, provide customer support, and handle returns or refunds.

Compliance With Legal Obligations

We may process and retain information required for accounting, taxation, regulatory compliance, and other applicable legal obligations.

Legitimate Interests

We may process certain information where necessary for legitimate business interests, including website security, fraud prevention, service improvement, and customer support, provided these interests are not overridden by your rights and freedoms.

Consent

We rely on consent where required for activities such as:

  • Non-essential analytics cookies
  • Advertising cookies
  • Certain personalized advertising activities
  • Email marketing
  • Other processing activities requiring consent

You may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Tracking Technologies

Aurora Cosplay uses cookies and similar technologies to operate our website, remember preferences, analyze website activity, and support advertising services.

Cookies are small text files that websites store on your device.

6.1 Essential Cookies

Essential cookies are necessary for the website to function correctly.

These cookies may support:

  • Shopping cart functionality
  • Checkout and payment processes
  • Customer account sessions
  • Website security
  • Fraud prevention
  • Navigation preferences
  • Privacy and consent preferences

Strictly necessary cookies generally do not require consent when they are essential to providing a service requested by the user.

6.2 Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

We may use services such as Google Analytics and Shopify analytics to collect information about website performance and visitor activity.

Where required by applicable law, analytics cookies and similar technologies are activated only after obtaining appropriate consent.

6.3 Advertising Cookies

Advertising technologies may help us measure advertising performance and display more relevant advertisements.

These technologies may be associated with advertising services such as Google Ads.

Depending on applicable law and your preferences, advertising technologies may process information about your interactions with our website.

Where required, we obtain consent before activating non-essential advertising cookies or similar technologies.

6.4 Managing Your Cookie Preferences

Where our cookie consent banner is available, you can choose whether to accept or decline non-essential cookies and manage your preferences.

You may also control cookies through your browser settings.

Where supported, you may change or withdraw your consent through our website's privacy preference controls.

If you are unable to access these controls, please contact us at support@auroracosplay.com.

Declining non-essential cookies should not prevent you from browsing products or completing purchases, although certain optional features may be affected.

7. Google Analytics, Google Ads and Conversion Tracking

Aurora Cosplay uses Google services to analyze website traffic, promote products, and measure advertising effectiveness.

7.1 Google Analytics

Google Analytics helps us understand how visitors interact with our website.

Depending on the configuration and your privacy preferences, information collected may include:

  • Page visits
  • Session activity
  • Device characteristics
  • Traffic sources
  • Product interactions
  • Ecommerce events

We use this information to evaluate website performance and improve our services.

7.2 Google Ads and Google Shopping

We use Google Ads and Google Shopping to promote our products through Google's advertising services.

Google Ads conversion tracking may measure actions such as:

  • Viewing a product
  • Adding a product to a shopping cart
  • Beginning checkout
  • Submitting payment information
  • Completing a purchase

These measurements help us evaluate advertising performance and improve our marketing campaigns.

7.3 Enhanced Conversions

Where enabled and legally permitted, we may use Google's Enhanced Conversions feature to improve the accuracy of advertising conversion measurement.

Enhanced Conversions may use customer-provided information collected during website interactions or purchases.

Depending on the implementation, this information may include:

  • Email addresses
  • Telephone numbers
  • Names
  • Relevant address information

Customer-provided information used for Enhanced Conversions may be transformed through secure cryptographic hashing before being transmitted to Google.

Google may use this information to improve conversion attribution by matching eligible conversion information with Google accounts.

Enhanced Conversions is used subject to applicable privacy laws, relevant consent requirements, and Google's policies.

Hashing does not make personal information anonymous for every legal purpose.

7.4 Google Privacy Information

For additional information about Google's privacy practices, please visit:

Google Privacy Policy:
https://policies.google.com/privacy

Google Advertising Technologies:
https://policies.google.com/technologies/ads

8. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

Shopify provides ecommerce infrastructure that enables us to operate our website, display products, manage orders, and support checkout and payment processes.

Shopify may process personal information when visitors interact with our website or purchase products.

Depending on the services and features enabled, Shopify may also process certain information for analytics, security, personalization, and ecommerce functionality.

For additional information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

We may also share relevant personal information with service providers that help us operate our business.

These may include:

  • Payment processors
  • Shipping and logistics providers
  • Product manufacturers and suppliers
  • Customer support services
  • Email service providers
  • Analytics services
  • Advertising platforms
  • Website security providers
  • Professional advisers

We share personal information only where necessary for a legitimate purpose, to provide requested services, or where otherwise permitted or required by law.

Service providers may process information on our behalf or act as independent data controllers, depending on the services involved.

9. Shipping and International Orders

Aurora Cosplay serves customers internationally.

To fulfill orders, we may share necessary delivery information with shipping and logistics providers.

These may include DHL, FedEx, UPS, and other applicable courier or postal services.

Information shared for shipping purposes may include:

  • Recipient name
  • Shipping address
  • Telephone number
  • Email address
  • Package information
  • Shipment details
  • Customs-related information

For international shipments, relevant information may be disclosed to customs authorities or other organizations where required by applicable laws.

We use shipping information to arrange deliveries, provide tracking information, and address delivery-related issues.

10. International Transfers of Personal Information

Because Aurora Cosplay operates internationally and uses third-party technology, payment, manufacturing, and logistics providers, personal information may be processed or stored outside your country of residence.

This may include transfers to countries outside the European Economic Area.

Where international transfers are subject to the GDPR or other applicable data protection laws, appropriate legal transfer mechanisms and safeguards must be used.

Depending on the circumstances, these may include:

  • Adequacy decisions
  • Standard contractual clauses
  • Other legally recognized safeguards

You may contact us for additional information about relevant international data transfers and applicable safeguards.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

The retention period depends on the nature of the information, the purpose for which it was collected, and relevant legal obligations.

Order Information

Order records may be retained as necessary to fulfill purchases, provide customer support, handle disputes, and comply with accounting and tax obligations.

Customer Account Information

Customer account information may be retained while the account remains active or for another period justified by applicable legal and business requirements.

Customer Communications

Customer support communications may be retained for as long as reasonably necessary to resolve inquiries, maintain appropriate records, and address disputes.

Customization Materials

Customer-provided photographs, measurements, and customization instructions are retained only for as long as necessary to fulfill the relevant request or order and address related issues, unless further retention is justified.

Marketing Information

Marketing subscription information may be retained until you unsubscribe, withdraw consent, or the information is no longer required for the relevant purpose.

Analytics Information

Analytics information is retained according to the configured retention periods of the relevant services and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise handle it appropriately.

Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Secure website connections
  • Access controls
  • Reputable payment processing services
  • Administrative security practices
  • Appropriate restrictions on access to customer information
  • Security measures provided by our ecommerce infrastructure

However, no system used to store or transmit information over the internet can guarantee absolute security.

Although we take reasonable precautions, we cannot guarantee that unauthorized access or security incidents will never occur.

If you believe your personal information has been compromised, please contact us promptly at support@auroracosplay.com.

13. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding the personal information we process.

13.1 Rights Under the GDPR

If the GDPR applies to your personal information, you may have the following rights:

Right of Access

You may request information about the personal data we hold about you and obtain a copy where applicable.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information in circumstances provided by applicable law.

Right to Restrict Processing

You may request restrictions on certain processing activities where the relevant legal conditions are satisfied.

Right to Data Portability

You may request eligible personal information in a structured, commonly used, machine-readable format and, where applicable, request its transfer to another provider.

Right to Object

You may object to certain processing activities, including processing based on legitimate interests and processing for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

Rights Related to Automated Decision-Making

You may exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Exercising Your Rights

To submit a privacy-related request, please contact:

support@auroracosplay.com

We may need to verify your identity before fulfilling certain requests.

We will handle requests in accordance with applicable legal requirements and response periods.

You may also have the right to lodge a complaint with a competent data protection supervisory authority if you believe your personal information has been processed unlawfully.

13.2 Privacy Rights of United States Residents

Depending on your state of residence and applicable law, you may have rights to:

  • Know what personal information we collect and process.
  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Obtain a portable copy of certain personal information.
  • Opt out of certain targeted advertising activities.
  • Opt out of certain sales or sharing of personal information, as defined by applicable law.
  • Exercise privacy rights without unlawful discrimination.

Certain advertising and analytics activities may qualify as a sale, sharing, or targeted advertising under some privacy laws, even where no money is exchanged for personal information.

Where applicable, you may exercise available privacy choices through our website's privacy controls or by contacting us.

We will respond to valid requests in accordance with applicable laws.

14. Children's Privacy

Our website is intended for customers who are legally permitted to make online purchases.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child without legally required authorization, we will take appropriate steps to address the situation.

Parents or legal guardians who believe a child has provided personal information to our website may contact us at:

support@auroracosplay.com

15. Marketing Communications

We may send promotional communications to customers who have subscribed or where another lawful basis permits such communications.

These messages may include information about:

  • New products
  • Special promotions
  • Product updates
  • Store announcements
  • Exclusive offers

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending essential transactional messages, including order confirmations, shipping notifications, and important service information.

16. Third-Party Websites and External Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

These services may operate independently and maintain their own privacy policies.

We do not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of external services before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technologies, service providers, legal requirements, or privacy practices.

When changes are made, we will publish the updated Privacy Policy on this page and revise the date displayed at the beginning of the document.

Where required by applicable law, we will provide additional notice or request renewed consent for material changes.

We encourage customers to review this page periodically to remain informed about how personal information is handled.

18. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or require assistance concerning your personal information, please contact us.

Aurora Cosplay

Website: https://auroracosplay.com

Email: support@auroracosplay.com

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