Contact information

We value open communication with our customers at Aurora Cosplay. However, to maintain a streamlined and efficient service, we have instituted specific guidelines for contact.

For any queries, complaints, or concerns, we kindly ask you to use the 'Contact Us' form on our website. This helps us to manage all customer interactions effectively and ensure that all inquiries are addressed in a timely manner.

We endeavor to respond to all inquiries within 1-2 business days. However, during busy periods, response times may be longer. We appreciate your understanding.

Please note that we do not provide a customer service phone number. We believe that managing inquiries via our 'Contact Us' form allows us to offer a more focused and effective service.

We ask you to refrain from sending multiple messages regarding the same issue, as this can delay response times for you and other customers. Rest assured, all messages received will be addressed.

If an order-related issue arises that requires immediate attention, we recommend referencing your order number in the 'Contact Us' form for a quicker resolution.

Aurora Cosplay Accessories is not responsible for any communication or transactions that occur outside of our official website and the designated 'Contact Us' form.

We appreciate your adherence to our contact policy and look forward to assisting you.