Shipping policy

At Aurora Cosplay Accessories, we put our customers at the heart of everything we do. However, we also strive to create policies that are fair and favorable to our operations.

Once an order is placed on our site, we guarantee to process it within 2-15 business days. Please understand that this does not include weekends or holidays.

We take pride in our collaboration with premium shipping services, including UPS, FedEx, and DHL. These partnerships enable us to ensure reliable and timely deliveries for all orders.

After your order is dispatched, we will send you a confirmation email featuring the tracking information. We kindly ask you to allow at least 48 hours for the tracking details to update.

Our company is not accountable for shipping delays caused by circumstances outside our control, including but not limited to severe weather, service interruptions, or customs delays.

Please note that all shipping charges are non-refundable. In cases of returns or exchanges, customers bear the responsibility for any additional shipping costs.

For international orders, customers are accountable for any import duties, fees, and taxes associated with their order. We encourage you to check with your local customs office for detailed information.

If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as any additional delivery cost.

Aurora Cosplay Accessories is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds or credits will be provided if a customer's order is confirmed delivered to the address provided but not received.

We value our customers' satisfaction. If you have any issues regarding your delivery, don't hesitate to reach us through the "Contact us" section on our website.