Refund policy

For eligible products, we offer a 14-day return period from the date your order is delivered.

To be eligible for a return, the item must be unused, unworn, and returned in its original condition and packaging.

How to Request a Return

To request a return, please contact us through our Contact Us page or email support@auroracosplay.com.

Please do not send an item back before contacting us. Once your return request is accepted, we will provide the return instructions and return address.

Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer. The customer is responsible for arranging the return shipment and ensuring that the item reaches us.

Bodysuits & Silicone Masks

Made-to-order bodysuits and silicone masks are final sale once production has started. Once production has begun, these items cannot be canceled, returned, or refunded, except when the item received is damaged, defective, or incorrect.

If you need to cancel a made-to-order bodysuit or silicone mask, please contact us as soon as possible. Cancellation is no longer possible once production has started.

Returns from India

We do not accept standard returns from India. Orders shipped to an address in India are not eligible for a standard return or refund.

Shipments to India may occasionally be delayed, held, or seized by customs. We will do our best to help prevent or resolve customs issues, but the customer assumes responsibility for customs-related risks and no refund will be issued if a shipment is held or seized by customs.

If an item delivered to India arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval, although your bank or card provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact us.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.